FAQ

Frequently asked questions

I have a budget, can you work within it?


Absolutely! We tailor our services to work with your budget. We are extremely mindful to stay within the range you are comforatble with and are happy to set up payment plans as well. Have additional questions, let's set up a call to discuss!




Do I have to choose from a package or can I select indivdiual services?


Depending on the services you are looking for, we are happy to work with you à la carte or offer you a custom package to serve your design needs. We also offer a Membership Program — ideal for clients with small businesses and are looking to gain visibility and brand consistency.




How fast is your turn around time?


As far as email response time, we reply to all inquiries and requests within a 1-3 hour window during the work day. Please allow at least 10 hours if emails are sent past 7:00PM. As far as design turn around, we are efficient and mindful of your time. We work dilligently and thoroughly. Since our work is so collaborative, our turnaround for projects depending on the client's response time as well for revisions, approvals, etc.




If I’m outside of NYC, can we work remote together?


Absolutely! The beauty about living in 2020 is the ability to set up calls and facetime to address any questions, discuss process, etc.




Can I see samples?


As far as printed elements, we work with clients across the globe, and we are able to ship any design elements necessary for decision making.




Can you tell me about timeline for printing?


Depending on the complexity of the project, printing timelines can vary. If you have a rush project, be sure to communciate with the designer your deadline and prior to signing off, we will double check that we can meet your timeline. Additional costs may apply for expedicated orders + shipping.




How much is printing?


Again, printing costs may vary due to to complexity and scope of work. For wedding related questions — primarily invitates, reach out to our design team and we will send over our printing rates for an approximate quote.




Is there an extra fee for expedited design services?


Our standard service for design is 3-4 business days, 1 business day for revision and 2 weeks (14 business days) for printing. For 2 day expedited services, there is a 15% upcharge. For 1 day expedited services, there is a 30% upcharge. For same day expedited services, there is a 50% upcharge.




Do you charge extra for additional revisions?


Client feedback is extremely important for any designer. I believe in transparency and having a strong line of communication to be able to best serve you as a client. It is extremely valuable that your thoughts are detailed, well-thought out and concise in order for me to produce the best quality of work for each revision. Per project, we specify the number of rounds/ revisions will include. If the client exceeds that amount, there will be an additional 15% upcharge per round/ revision. Visit our blog post for tips on: How to work with your designer to provide feedback for revisions




How do your services differ from a wedding planner?


If you've ever been involved in a wedding, you know that there are so many moving parts when planning. The difference: Your planner will handle all of the day-of coordination and manage your vendors. As a design and brand expert, I curate the look and feel for your wedding — your story, your style. By creating a stress-free experience for our couples, we tie together all of the design related elements so no detail is forgotten— from save the dates and the wedding website, to invitation suites and bridal shower elements to all of the day of signage and so much more! To see our Wedding Milestone Guide, visit our Wedding Services page.





PAPER WEIGHT & THICKNESS GUIDE

Paper weight and thickness guide