Frequently asked questions
I have a budget, can you work within it?
Absolutely! We tailor our services to work with your budget. We are extremely mindful to stay within the range you are comforatble with and are happy to set up payment plans as well. Have additional questions, let's set up a call to discuss!
Do I have to choose from a package or can I select indivdiual services?
Depending on the services you are looking for, we are happy to work with you à la carte or offer you a custom package to serve your design needs. We also offer a Membership Program — ideal for clients with small businesses and are looking to gain visibility and brand consistency.
How fast is your turn around time?
As far as email response time, we reply to all inquiries and requests within a 1-3 hour window during the work day. Please allow at least 10 hours if emails are sent past 7:00PM.
If I’m outside of NYC, can we work remote together?
Absolutely! The beauty about living in 2020 is the ability to set up calls and facetime to address any questions, discuss process, etc.
Can I see samples?
As far as printed elements, we work with clients across the globe, and we are able to ship any design elements necessary for decision making.
Can you tell me about timeline for printing?
Depending on the complexity of the project, printing timelines can vary. If you have a rush project, be sure to communciate with the designer your deadline and prior to signing off, we will double check that we can meet your timeline. Additional costs may apply for expedicated orders + shipping.
How much is printing?
Again, printing costs may vary due to to complexity and scope of work. For wedding related questions — primarily invitates, reach out to our design team and we will send over our printing rates for an approximate quote.
Is there an extra fee for expedited design services?
Our standard service for design is 3-4 business days, 1 business day for revision and 2 weeks (14 business days) for printing.
Do you charge extra for additional revisions?
Client feedback is extremely important for any designer. I believe in transparency and having a strong line of communication to be able to best serve you as a client. It is extremely valuable that your thoughts are detailed, well-thought out and concise in order for me to produce the best quality of work for each revision.